FAQs

To return your order, click this link. From there you'll have options to start an in store return, or return via mail through our return partner, Narvar.

We're here to help answer any questions you might have! Our Customer Service Representatives are happy to help with any questions about your order, 24 hours a day:

Phone: 1-866-972-2849

Email: [email protected]

Chat: Live on our website

Absolutely! Our Customer Service team is here for you 24/7. Just give us a call at 1-866-972-2849 for assistance. 

Be sure to check your email’s Spam folder to see if your Order Confirmation was accidentally delivered there. 

If you still need further assistance, you can confirm your order via Live Chat on our website, by calling 1-866-972-2849, or by emailing us at [email protected].

You can also check the My Orders tab under your profile to find all of your past orders. 

Unfortunately, we can't make changes to items once the order is submitted. However, if it hasn't been routed for fulfillment, we can still attempt to cancel it for you or update a shipping address. 

Please reach out to our Customer Service team as quickly as possible for the best chance of modifying or canceling an order before fulfillment.

We offer free shipping on orders of $75 or more on domestic orders. For orders below that threshold, we offer standard shipping for $9.99. Our standard shipping will deliver in 4-6 business days.

International shipping costs may vary based on location.

Scrubs & Beyond does ship internationally via GlobalShopex. The cost of international shipping may vary based on the delivery location.

Yes you can!

We'll send you a shipping confirmation email with tracking details as soon as your order ships. You'll also get an email when your package is delivered!

If you'd like to view the status of your order, you can track that through this link.

Customers should receive their order in 4-6 business days from placement. If your order has exceeded that timeline without updates, please contact our customer support team through one of the following methods:

Phone: 1-866-972-2849

Email: [email protected]

Chat: Live on our website 24 hours a day!

We’ll ship all in-stock items within the same or next business day. If your order includes items from different warehouses, you may receive multiple shipments. Don’t worry, your shipping confirmation emails will clearly indicate which items have shipped and which ones are on the way or scheduled to ship later.

If you have any questions about the status of multiple shipments, feel free to reach out to our customer support team for additional help!

Please contact customer service if you need to modify your order. If your order has not already begun processing, we can make an adjustment. If your order has shipped and you need to change the shipping address, please contact the shipping carrier directly to request an address update.

Scrubs & Beyond complies with all state and local sales taxes. Currently we are unable to allow tax-exempt status to eligible customers on our website. 

We have a 45 day return policy from the date of purchase. Unfortunately, we are not able to process exchanges at this time, but it is something we are working on for the future. 

If you'd like to set up a return for a US order, please use this link to go to our Returns Page:

Worn, washed, altered, final sale, or embroidered items are ineligible for returns at this time.

If you're looking to ship back your return, please use this link to go to our Returns Page:

Alternately, if you'd prefer to drop off your return at one of our retail stores, feel free to stop by any of our locations and complete your return there.

For international returns, please contact GlobalShopex at [email protected] or 1-786-391-4868.

In-store returns are always free.

Returns made through a drop off location have a flat fee of $5.00 (covers up to 9 items per return).

If you are unable to locate your receipt, a store associate can look up your order if it was purchased at one of our store locations. 

If you purchased online and are unable to find your confirmation email, please contact our Customer Service department for assistance.

If you received wrong or defective items in your shipment, please contact our Customer Service department for further assistance.

Most refunds are processed the same or next business day, however it may take 1-3 business days for your bank statement to be updated.

We cannot accept any worn, washed, altered, final sale or embroidered items for returns at this time.

When you return your items at a store or Happy Returns Bar, scanning the Happy Returns Express Code will process your refund right away. Please allow 1–3 business days for the refund to appear on your bank statement. If you haven’t received confirmation after three business days, feel free to reach out to our Customer Service team. We’re here to help!

Please create a separate Express Code for each order. When you bring your items to the store or Happy Returns Bar, there’s no need to box them up, just bring them as is!

Clicking on each size or color on a product's description page will indicate whether the item is “in stock” or “not available”. If you need further information, you can contact our Customer Service department.

We know it’s a bummer when your size is out of stock! To receive an email notification when the item restocks, just enter your email in the "Notify" section. (To view this, you'll have to click on the out of stock size, and you'll see the restock notification box pop up!)

Size ranges vary by brand. Most items are available in sizes XS - 3X. Some products offer extended sizes including XXS and 4X - 6X as well as Petite, Short, and Tall pant options.

To ensure the best color match, we recommend purchasing items from the same Collection. A Collection is a curated group of products that share the same fit, feel, and fabric. For example, Landau Forward or the Grey's Anatomy Impact Collection.

Please note that items under the same brand name may not always be an exact color match. If you have any questions, our Customer Service team is happy to help!

Each item has an area dedicated to "Product Details" containing the item's description, specifications, and materials. However, if you need additional information, please utilize the "Questions & Answers " area of the product's description page or contact our Customer Service department.

Laundering instructions will vary by brand. Please consult the care tag on the inside of your garment for proper care instructions.

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

Yes. We offer embroidery on the left and/or right chest of any solid colored scrub top, jacket, or lab coat (personalization and custom logo).

For personalization, simply click +Add Embroidery on the product's detail page and enter your desired text. All in-stock items will be processed and shipped within 3 business days.

For custom logos, simply click +Add Embroidery to upload an image (png, jpg) of your logo. A member of our group sales team will contact you within one business day to ensure your logo request is exactly what you want. After you approve your logo, all in-stock items on your order will be processed and shipped within 3 business days.

Embroidery may be applied to solid tops, jackets, and lab coats.

Please contact our Customer Service department if you need assistance or have additional questions regarding embroidery.

Because embroidered items are custom-made just for you, we’re unable to accept returns on them. We appreciate your understanding!

Promotional offers cannot be applied to embroidery costs.

You can view our available thread colors on the Embroidery page. We offer two font styles: Block and Script, with a standard font size of 3/8 inch.

For personalization, you may see a preview of the font style and color when entering your information.

For custom logos, you’ll receive a digital “sew-out” preview by email within 3–5 business days after placing your order. You’ll have the opportunity to review it and request any changes before giving final approval for processing.

Our quality assurance team will ensure a professional look and may contact you if they believe your selection could be improved.

Scrubs & Beyond gift cards are available online or at a store near you. You can click this link to view our options!

Yes! We have both physical and electronic gift card options available on our website. If you'd like to order an e-gift card, follow this link and select your preferred theme and denomination.

You can check the balance of your gift card here. Just click the link and enter your gift card code in the box and you'll be prompted with the current balance!

Scrubs & Beyond E-gift cards are available from $10 to $500.

Scrubs & Beyond Physical gift cards are available from $10 to $100.

Yes, you can add a message to an E-Gift card. Just fill out the information on the product page after selecting a theme and you'll see the option to add a message.

Customers can apply a discount code in the shopping bag or in the payment step of the checkout process.

Offers not valid on Alegria, Barco, Grey’s Anatomy, Cherokee, Cherokee Workwear, Dansko, Dickies, HeartSoul, Koi, Littmann, Skechers by Barco, Vera Bradley, Betsey Johnson, special promotions, previous purchases, gift cards, items ending in .97, tax and shipping. Limit one discount or promotion per order. Not to be combined with any other discount or offer. Limit one offer per customer.

Currently, company and school discounts cannot be applied to online orders. Please visit a Scrubs & Beyond store near you to take advantage of the discount program.

It’s possible that your discount has expired or has exclusions. If you have any questions regarding a discount code, please contact our Customer Service department via online chat, email, or by phone.

Phone: 1-866-972-2849

Email: [email protected]

Chat: Live on our website

In an effort to be more eco-friendly. we are not sending out catalogs at this time. 

To receive our promotional emails and offers, please click here. https://www.scrubsandbeyond.com/emailsignup.html

The unsubscribe link is located at the bottom of our emails. Once clicking the link, please allow 10 business days for your email to be removed from our system. If you're still receiving promotional emails at that time, please contact our customer service team and they'll be happy to help.

Customers can create a free Scrubs & Beyond account here.

https://www.scrubsandbeyond.com/customer/account/login/

If you forget your password, please click here.

https://www.scrubsandbeyond.com/customer/account/forgotpassword/

If you need further assistance with your account, please contact our customer service department via email, chat, or phone.

During Checkout you will have the option to check a box to receive SMS updates on your order. Simply click the check box and you'll be added to our SMS promotional list.

We do! There are a couple loyalty programs we offer so we can give a little bit back to our loyal customers.

For instore purchases, you can join our Scrubs Club Rewards program. To join the Scrubs Club Loyalty Program, go to any Scrubs & Beyond store and ask a sales associate.

For online purchases, you can sign up for our Beyond Rewards program. Simply create an account on our website and enter your name, email, and password. It's free to join and you will automatically be signed up for Beyond Rewards.

 If you currently have an online account with us - you've already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Beyond Reward is a Loyalty Program (currently only available for online purchases). Earn a $5 reward each time you spend $100* on online purchases registered to your Scrubs & Beyond account. There are also additional ways to earn points which can be found on the Rewards page.

Scrubs Club is the Scrubs & Beyond Loyalty Program (currently only available for in-store purchases). Customers will earn 10 points for every dollar spent in store. Once 1000 points have been earned, you will receive a $5 reward. You’ll also enjoy double points the first Tuesday of each month and exclusive members-only offers.

To join the Scrubs Club Loyalty Program, go to any Scrubs & Beyond store and ask a sales associate.

To sign up for our Beyond Rewards Loyalty program, simply create an account on our website and enter your name, email, and password. It's free to join and you will automatically be signed up for Beyond Rewards.

 If you currently have an online account with us - you've already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Absolutely not! Sign up is 100% free for both of our loyalty programs, and you'll start earning points on your first purchase. Make sure to visit the Beyond Rewards page or speak with a store associate regarding Scrubs Club to get started.

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Customers will earn 1 point for every dollar spent. Once 100 points have been earned, you will receive a $5 reward that can then be redeemed towards the cost of future purchases.

You also earn points by creating an online account, sharing with friends, following us on social media, and even just for having a birthday! You can view the full list of perks on our Rewards page.

Currently, you cannot redeem Beyond Rewards points in Scrubs & Beyond stores. 

To earn/redeem Scrubs Club Reward points, simply ask a store associate to find your account at checkout. Your purchases will be added to your account, helping you earn points toward rewards. When you’re ready to redeem, use the printed reward voucher emailed to you, or ask the associate to check your available rewards right at checkout.

Points are only earnable for in store purchases. However, you can redeem the points via your reward voucher either in store or online at checkout. Customers can redeem rewards online by entering their reward voucher number in the “Apply Gift Card or Reward Voucher” box during the payment step of the online checkout process.

We have a team dedicated specifically to Group Orders who will make sure you have the best shopping experience possible.

There are two options for Group Ordering: On the product page for each item, click on the “Need Multiple Sizes” link or click here for further information.

https://www.scrubsandbeyond.com/groups

Alternately, you can contact group sales by email at [email protected] or by phone at 1-800-344-0244. They'll be able to assist you with any group order questions you might have!

There is no minimum for Group Ordering. However, group orders are eligible for discounts for orders of $300 or more.

We can add embroidery to all solid colored tops, jackets, and lab coats (unless otherwise noted).

Embroidery is $5.00 per line for up to 3 lines of text. Custom logos are $9.00 for each item.

Group discounts are eligible for orders $300 or more. For more information, click the link below!

https://www.scrubsandbeyond.com/groups

We do offer returns on all non-embroidered items. Non-embroidered items are eligible for returns within 45 days of purchase. Currently exchanges are not available for items.

Processing time for Group Orders can take 3-4 business days for embroidered items and 1-2 business days without embroidery.

We are unable to offer samples at this time. If you'd like to try an item, we'd recommend ordering non-embroidered items to validate fit and style prior to ordering in bulk.

Non-embroidered items can be returned according to our return policy. To ensure the perfect fit before placing an embroidery order, we recommend trying on or ordering non-embroidered items first.